Privacy Policy

1. Who this policy covers

Northridge Capacity Assessment & Social Systems Navigation Services ("Northridge", "we", "us") respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you use our website or services. We comply with Alberta's Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information we collect

Information you provide: when you contact us, request a consultation, book a time, or download a guide, we may collect your name, email, phone number, preferred contact method, and any details you share about your situation.

Information collected automatically: we use privacy-friendly, aggregate website analytics that do not use advertising cookies and do not identify you personally.

Service information: when you engage our services, we collect the information needed to provide them (for example, documents you choose to share for an application or assessment).

3. How we use your information

We use your information only to respond to you, provide and administer our services, follow up on your file, and meet legal or professional obligations. We do not sell your information, and we do not use it for unrelated marketing.

4. Consent

We collect, use, and disclose personal information with your consent, except where permitted or required by law. You may withdraw consent at any time, subject to legal or contractual limits, by contacting us.

5. Sharing and disclosure

We share personal information only with your consent or where required or permitted by law. Where we use service providers (for example, scheduling or email delivery), they are bound to handle your information confidentially and only as instructed.

Capacity assessments are conducted strictly within the authority of Alberta's Adult Guardianship and Trusteeship Act (AGTA); related information is handled in accordance with that legislative authority.

6. Storage, security, and retention

We use reasonable physical, organizational, and technical safeguards to protect personal information. We retain personal information only as long as necessary for the purposes described here or as required by law, after which it is securely deleted or de-identified.

7. Your rights

Subject to PIPA and PIPEDA, you may request access to the personal information we hold about you and ask us to correct it. To make a request, or to ask a question about this policy, contact us using the details below.

8. Changes to this policy

We may update this policy from time to time. The current version is always available on this page.